Privacy policy

Effective Date: 1 March 2026

Urban Face Official Limited trading as Urban Face UK (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with UK data protection laws and Google Merchant Center policies.

1. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide:

  • Name, email address, phone number, billing and shipping address

  • Account login credentials (if you create an account)

b. Information Automatically Collected:

  • IP address, browser type, operating system

  • Pages visited, time spent on site, click activity

  • Cookies and other tracking technologies

c. Information from Third Parties:

  • Social media platforms, payment processors, or other services you connect to our site

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, manage accounts, and provide customer support

  • Communicate updates, offers, or promotions (only if you consent)

  • Improve our website, products, and services

  • Prevent fraud and ensure security of transactions

  • Comply with legal obligations

Legal Basis for Processing:

  • Consent (marketing communications, newsletter subscriptions)

  • Contract performance (processing your orders)

  • Legitimate business interests (fraud prevention, website improvement)

3. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

  • Essential cookies for site functionality

  • Analytics cookies (e.g., Google Analytics) to measure site performance

  • Marketing cookies (e.g., Facebook Pixel) for personalized advertising

Managing Cookies:
You can adjust your browser settings to refuse or delete cookies. To opt out of targeted advertising, visit:

4. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Service providers (payment processors, shipping partners, IT services)

  • Legal authorities if required by law

  • Business partners for order fulfillment, marketing, or analytics (only with consent where required)

5. Your Rights

You have the following rights under applicable data protection laws:

  • Access your personal information

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time for marketing communications

  • Data portability

To exercise your rights, contact us at Support@urbanfaceuk.com.
Phone No:+44 7460388581

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Secure Socket Layer (SSL) encryption

  • Limited access to personal data for authorized personnel only

  • Regular monitoring for security threats

7. International Transfers

Some of your information may be processed outside the UK or EEA. We ensure that your data is protected with appropriate safeguards in line with UK/EU data protection laws.

8. Retention of Data

We retain personal data only as long as necessary for:

  • Fulfilling orders or providing services

  • Complying with legal obligations

  • Resolving disputes

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top reflects the latest revision. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or complaints regarding this Privacy Policy or your data, contact us at:

Email: support@urbanfaceuk.com
Physical Address: 19 High St, Sheringham NR26 8JP
Phone No: +44 7460388581